For common UWB product details questions, please refer to the FAQs and you'll find the detailed answers. If you have any technical questions about our products and services, email firstname.lastname@example.org. We will always respond within 24 hours and often in less than an hour.
UK R&D Office
Zetta Sense LTD
80, Kingston Road
SW19 1LA, UK
HK Sales Office
Workshop 60, 3/F, Block A
East Sun Industrial Centre
NO. 16 Shing Yip Street
Kwun Tong, Kowloon
Hong Kong (Postcode: 999077)
Dalian Cloud Force Technologies CO., LTD
No.23 Honggang Road, Ganjingzi District
Dalian, China. (Postcode: 116033)
Online Support Desk
If you wish to contact customer service to report a technical/billing issue or need any other assistance you can contact the UbiTrack Support Desk by submitting a Support Ticket. We will always respond within 24 hours and often in less than an hour.
Find help with your questions from other customers, product experts and solution partners through our own peer-to-peer community.
Please note: We don't currrently offer phone support out of full dedication to our other help channels. Online support allows us to send and receive screenshots, videos and links, helping us answer questions and figure out issues more efficiently. Our online support also keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.