For common UWB product details questions, please refer to the FAQs and you'll find the detailed answers. If you have any technical questions about our products and services, email We will always respond within 24 hours and often in less than an hour.

Technical Support

UK R&D Office

Zetta Sense LTD

80, Kingston Road


SW19 1LA, UK

HK Sales Office

Workshop 60, 3/F, Block A

East Sun Industrial Centre

NO. 16 Shing Yip Street 

Kwun Tong, Kowloon 

Hong Kong (Postcode: 999077)


Dalian Cloud Force Technologies CO., LTD

No.23 Honggang Road, Ganjingzi District

Dalian, China. (Postcode: 116033)

Telephone: +86-411-86686675


Online Support Desk

If you wish to contact customer service to report a technical/billing issue or need any other assistance you can contact the UbiTrack Support Desk by submitting a Support Ticket. We will always respond within 24 hours and often in less than an hour.


Find help with your questions from other customers, product experts and solution partners through our own peer-to-peer community.

Feature Requests

We're interested in your ideas on how we can improve our products. Use this form to suggest new features or improvements to existing products or recommendations on our next generation of products. This form is not for technical support comments or questions.

Please note: We don't currrently offer phone support out of full dedication to our other help channels. Online support allows us to send and receive screenshots, videos and links, helping us answer questions and figure out issues more efficiently. Our online support also keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.