The UbiTrack team takes your privacy seriously. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it.

This Privacy Policy provides details on specific products and services, including our web site, our use of cookies.




When you visit the UbiTrack® website and otherwise use our online services, we collect usage, device, and network information such as your IP address, the type of operating system and web browser you are using, and which areas you visit. We may use data collected in web server log files, JavaScript code, and cookies (as further described below). We use this information for purposes such as administering our web site, helping to diagnose problems with our technology infrastructure, providing visitors with relevant content, and analyzing visitors’ behavior to better understand their needs.

The UbiTrack® web site also has several forms and additional collection methods that request contact, payment, and other information. Providing this information is optional, but you may be unable to complete certain transactions, obtain certain services, or access certain features of the UbiTrack® web site or software without providing the requested information. When you voluntarily submit information to us through a form on our web site and that information is not part of a legal or business transaction, you consent to the storage and use of your information for the purpose for which it was submitted and your information may also be used for sales and marketing purposes unless you opt out.


When you visit the UbiTrack® web site or otherwise use our online services, one or more cookies are placed on (or read from) your machine if your browser is set to accept cookies. A cookie is a small data file that we transfer to your computer’s hard drive through your web browser. A cookie consists of a simple code that is used to access your account information, maintain current session data, and help analyze web site traffic. UbiTrack® may use the information in cookies for a variety of purposes including, but not limited to, market research and improving the content of our web site.

Although web browsers typically allow cookies by default, you may choose not to receive cookies by modifying the settings of your web browser to disable cookies. You can also set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you choose to decline cookies, you may not be able to take advantage of all the features of the UbiTrack® web site and online services.

Some cookies are used for internal purposes, such as keeping you logged in to your UbiTrack® Account or telling us which pages you have visited. UbiTrack® also sets cookies that look at your preferences when you use the web site so that UbiTrack® may offer you tailored marketing information that you may be interested in.


Like most other companies, our website and online services are not consistently configured to respond to browsers' "Do Not Track" signals because at this time no formal "Do Not Track" standard has been adopted.


Support calls from callers in China may be recorded and used for internal training and auditing purposes. We inform callers if their call is being recorded. Recordings are deleted periodically according to company policy. Other communications related to support, such as email and form submissions, are retained in UbiTrack® systems for purposes of tracking support issues and improving our products.

5. UbiTrack® STORE

UbiTrack® Store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the UbiTrack® Store. We encrypt every order. UbiTrack® does not store your full credit card numbe, but stores information about the payment and transaction including an order number, obfuscated credit card number (with XXXX substituted for some digits), and expiration date.


The information we collect in connection with product installation, licensing, and usage allows us to understand your requirements, to ensure effective licensing of our products, and to provide you with information that you may need for support in the future.

To enable you to use our products, we may request or collect information such as your email address, physical location, phone number, title, and/or system login name. Such information may be used to activate, register, or update your product or license.

Most UbiTrack® products and services contain technology for license management and for the prevention of unlicensed use. Most UbiTrack® products and services also contain technology that sends user experience information toUbiTrack® both in the course of normal usage and in the event of a software crash. This technology causes the products and services to send messages to UbiTrack® over the Internet that contain network, device, license, and usage information.

At the time of installation or activation, UbiTrack® license management software may collect network and device information including your IP address, computer hostname and username, and operating system version. On an ongoing basis, when you use UbiTrack® products and services, UbiTrack® license management software may periodically collect network, device, account, license, and usage information, including which license you are associated with and which products and features you are using. License administrators may set up accounts for licensed users and view information about use by licensed users such as which products the users have access to and whether the products have been activated.

User experience information transmitted may include the products, features, and services you accessed, the length of your session, errors that occurred, your IP address, a license identifier, and your email address if you choose to submit it when sending an error report. Desktop users can opt out of sending user experience information during installation. UbiTrack® has technical and organizational restrictions in place that limit access to your product usage information and prevent your personal information from being shared within UbiTrack®. UbiTrack® does not share this information with third parties except for web and systems infrastructure vendors with whom we have a contract.


We share information with our authorized resellers and distributors to the extent required for them to perform their duties. We also receive information from our authorized resellers and distributors when you contact them regarding our products and services, or purchase our products or services from them. The information shared includes your contact information, organization information, license information, and the products and services in which you have expressed an interest.

If you have questions about this Privacy Policy or UbiTrack® privacy practices, contact us at sales@ubitrack.com